Service Agreement

What You're Getting

You're hiring an independent negotiator to handle the vehicle-buying process on your behalf — the research, the dealer calls, and the back-and-forth that usually eats up a weekend. This isn't a lead-gen service that hands you a name and disappears. We do the actual work of researching pricing, contacting dealers, and negotiating your deal from start to finish.

We're not affiliated with any dealership, and we don't take commission or referral payouts from a dealer. Our only fee is the one you pay us — which means there's never a reason for us to steer you toward a deal that isn't the best one available.

The Process

Every engagement moves through the same three zones. You're really only needed for the first and the last.

Pricing

Flat fee, quoted upfront, based on the package that fits what you need. No commission, no markup on the deal, no hidden costs. Trade-in negotiation is included in every package at no extra charge.

The Basics covers price negotiation only. The Full Deal adds financing and insurance package negotiation with the finance manager. Head to Head is for buyers negotiating two vehicles at once, side by side.

Payment & Our Guarantee

The full fee is due upfront when we begin your search. That payment is what puts our team to work: researching pricing, contacting dealers, and negotiating on your behalf.

Once we send you our written out-the-door price ("Delivery"), the fee is fully earned and non-refundable, except as required by Arizona law. You're never obligated to accept a deal we bring back; the choice to sign is always yours. Once you accept a negotiated price and we lock it in with the dealership, the deal is final, since we're committed under agreement with both you and the dealer.

A Note on Transparency

Part of what we deliver is a real, negotiated out-the-door number from a specific dealership — pricing that holds the dealer accountable, not a rough estimate. Getting a dealer to commit to that number is a significant part of the work, and it's why the fee is earned when we deliver that number to you, not only if a deal closes.

Until then, you can back out for a 50% refund. Once we've delivered it, the number is yours to act on, and behind it is real, often unseen work (sourcing, calls, and negotiation across multiple dealers) so that you're not the one spending a weekend doing it. That's the core of what we're paid for.

Independence

• We don't sell vehicles or hold inventory — we negotiate on your behalf only.
• We don't take commission, kickbacks, or referral fees from any dealership.
• We don't share or sell your personal information.
• You're never obligated to accept a deal we bring back — the choice to sign is always yours.